Ghana Knowledge & Skills Bank
QA for a national learning platform serving 575k+ active users
Duration
2024 – Present
Team
QA Engineer + Product & Engineering Teams
Category
QA Engineering
Overview
Ghana Knowledge & Skills Bank
The Ghana Knowledge & Skills Bank (GKSB) is a national digital learning and research platform housing 700+ hours of educational content across technology, science, literature, arts, and languages — with 575k+ active users. I led end-to-end QA across all major content types, user flows, and system integrations to ensure platform stability at national scale.
The Challenge
Testing a national-scale education platform serving 575k+ concurrent users required a disciplined approach to content integrity, cross-browser compatibility, and performance validation. The sheer volume of multimedia content (video, audio, documents, quizzes) across diverse user devices and Ghana's varied network conditions created complex edge cases.
Approach
Content QA Strategy
Designed test coverage matrix for 700+ hours of content across 5 subject categories and multiple media types.
User Journey Testing
Mapped and executed end-to-end user flows for students, educators, and administrators across all platform roles.
Cross-Device Validation
Tested across desktop, tablet, and mobile on diverse browsers to ensure consistent experience across Ghana's device landscape.
Performance Assessment
Validated content streaming and search performance under representative load conditions for the user base scale.
UAT Documentation
Produced UAT reports, bug trackers, and user manuals supporting stakeholder sign-off and platform handover.
Results
Delivered comprehensive QA coverage across all content categories and user roles. Systematic testing identified critical content delivery and search accuracy bugs before national launch. UAT documentation enabled smooth stakeholder sign-off and platform team handover.
Tech Stack
Key Learnings
- National-scale platforms require content QA strategies that scale — individual manual testing must be supplemented with structured bulk validation approaches
- Cross-device testing in Ghana requires accounting for a wide range of Android versions and network speeds that differ significantly from Western assumptions
- UAT documentation quality directly determines stakeholder confidence and sign-off speed — well-structured reports reduce revision cycles significantly
Interested in working together?
Open to QA, frontend, and WordPress opportunities.